Work.com Quickstart Offerings

A Preferred Partner for Work.com

Speed your path forward with PolSource + Salesforce Work.com

polsource + work.com

Salesforce is leading the effort to get companies back to business with Work.com, launching essential solutions designed to help you stabilize your company, reopen your workplace, and grow your business.

PolSource, the “global boutique” Salesforce partner, is providing rapid implementation of the Salesforce Work.com solutions, as well as our own customized offerings.

GET ME BACK TO BUSINESS

Work.com Quickstart Offerings

Get back to work fast

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Solutions

WORKPLACE COMMAND CENTER

Safely Getting Back to Work
Monitor return-to-work readiness, assess employee wellness, and streamline shift management to reopen safely and protect the health of employees.

What’s included:
· Work.com initial implementation
· Employee Wellness Check
· Standard set of SLAs to measure performance
· Access Public Health Data
· Initial customer service Visionmap workshop

IMPLEMENT IN AS LITTLE AS 4 WEEKS!

SHIFT MANAGEMENT & PLANNING

Coordinate Facilities
Streamline shift scheduling to promote employee safety. Make data-driven decisions on when and how to bring your employees safely back to the workplace. Mobile app optimizes shifts by combining employee availability data with location capacity.

What’s included:
·Model your site capacity by building and floor
·Allow employees to specify availability
·Easily optimize schedules to help ensure critical work is complete
·Stagger arrival times to promote employee safety

IMPLEMENT IN AS LITTLE AS 4 WEEKS!

myTRAILHEAD FOR WELLNESS

Attain Your “New Normal”
Scale employee onboarding, supercharge productivity, increase user adoption, and cultivate company culture. Supports rapid change management.

What’s included:
· myTrailhead implementation
· Pre-Built Content Kits
· Connects directly to Wellness Command Centre
· Customize Learning with your Brand & Content·

IMPLEMENT IN AS LITTLE AS 2 WEEKS!

CONTACT TRACING FOR EMPLOYEES

Finding Your New Normal
Track health and relationship contacts safely and securely.

What’s included:
· Employee Health Profile
· Daily Health Surveys
· Employee Contact Tracing
· Employee Social Determinants
· Employee Timeline
· Employee Life Events

IMPLEMENT IN AS LITTLE AS 2 WEEKS!

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Customized Offerings

COVID-19 CRISIS RESPONSE APP

Connect with Workforce and Identify Support Needs
A complete, out-of-the-box Crisis Response app with COVID-19 chatbot that can be implemented in hours. Free application and implementation. Share information and provide instant responses
Generate and manage cases in Salesforce Service Cloud. Easy to extend to a full employee service app. Sits on the Salesforce Cares licence footprint.

Created specifically for the Salesforce platform, the Crisis Response app is a great way to:
· Manage cases to escalate through stages, monitor status, and track activities
· Chat instantly and case route with Omni-Channel
· Gather insights and filter case data
· Display important info with real-time dashboards

INSTALLS IN HOURS!

PERSONAL SHOPPER PACKAGE

Get the In-store Experience Virtually
A suite of Salesforce technologies that replicate the assisted shopping experience online. Get customers shopping again and retail associates working again. Increase cart values and decrease abandoned carts. Multiple preset and custom packages available.

What’s included (depending on package):
· Lightning Scheduler
· Service Cloud
· Users/Profiles
· SMS and Email Enagagement
· Chatbot for Appointment Changes
· Video Conference
· Co-browse
· Marketing Flows

IMPLEMENT IN AS SOON AS 5 DAYS!

SOCIAL STUDIO CAMPAIGN PACKAGE

Complete Salesforce Studio Enablement
A crisis-focused Salesforce Studio enablement to improve customer experience, reduce inbound calls, create connected campaigns, listen and engage with customers, track engagement, and communicate proactively.

What’s included:
· Salesforce Social Studio Setup
· Social Competitive Analysis and Recommendations
· Social Campaign Design and Implementation
· Social Media Best Practices and Playbook
· Post-Implementation Support and Enhancements

CAMPAIGN BY WEEK 2!

NEW NORMAL SERVICE SOLUTIONS

Increase Efficiency and Deflection
Packaged offerings that help quickly respond to service demand, and fast changing agent work models. Deflect inquiries toward low-cost and no-agent channels, provide high-levels of customer service with low-friction, and simplify the remote agent experience.

What’s included (depending on package):
· Free 4- hour discovery session
· Chatbot based call triage & deflection solution
· Fast self service community solution
· Knowledge based self service solution
· Enhanced remote experience solution

IMPLEMENT IN WEEKS!

Custom packages based on specific customer needs are available!
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