Why EPAM PolSource for SFS

Why EPAM PolSource for SFS

epam polsource for sfs

Written by Adam Norder, Principal Solution Architect and Amit Rotstein, FSM Practice Lead at EPAM PolSource

The EPAM PolSource Field Service experts are known throughout the Salesforce ecosystem for SFS excellence, and here’s why:

Scheduling and Optimization Experts from ClickSoftware

EPAM PolSource has team members who have worked with Salesforce Field Service since its inception in 2015. The team has deep field service experience and domain expertise across many industries including manufacturing, medical devices, professional services, and more. EPAM PolSource takes field service seriously, and we go beyond just implementing features. We are ready to share our knowledge, best practices, strategies, and stories on how to optimize your field service operations. Scheduling and optimization can be one of the more challenging and complex features of Salesforce Field Service, but we are here to break it down and teach you the ins and outs of scheduling, making the days of manual scheduling a thing of the past.

Experts in Multi Cloud Implementations (Sales, Service, CPQ, SFS etc.)

EPAM PolSource has become synonymous with Multi Cloud implementations. We have deep expertise across many Salesforce clouds and products. Throughout our implementations we are consistently looking for ways to bridge any gaps between these products and teams. For Example: We saw a need to provide Field Service Technicians the ability to quote and recommend products when onsite with their customers. To accomplish this use case EPAM PolSource brought together experts from our CPQ and Field Service practices to connect these 2 separate products. We built an accelerator (i.e. an installable package) called Field Service Quote (FSQ), which leverages CPQ within SFS, empowering mobile technicians with the ability to accurately quote repairs and offer additional products and services onsite with minimal additional setup. Multi-functional solutions like our FSQ accelerator, partnered with our cross cloud expertise, ensure speed to value for your organization.

Innovative Solutions and Integrations

At EPAM PolSource we understand that field service processes generally rely on other business processes and solutions you already have in place such as ERP, Workforce Management, Time and Attendance, etc. We help you find the right solution to connect your field service operations to these existing tools so you can leverage key field service functionality like inventory management. Our team of experts presents and develops innovative solutions that align to Salesforce out of the box features, so your field service solution is not overly customized and scalable well into the future.

Want to learn more about how the EPAM PolSource SFS experts can help you? Contact us today!