Tag: Service

service retail utopia

Customer Service for Retail Utopia

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
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future of service banner

The Future of Service is More Human

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource It feels like just a few years ago much of the customer service industry was talking about a future of service ideal scenario that was fully automated. While that might have been interesting from a cost-control perspective, many of us rankled at the thought…
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einstein for service

How Einstein for Service Unlocks Service Value

Written by Dave McCall, Service Practice Senior Director at PolSource Einstein for Service unlocks a variety of improvements for service organizations. If you have a mature service organization, this functionality can be used to provide a whole new set of benefits. For years, Salesforce has been releasing a variety of Einstein options. With Einstein for…
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service expert

PolSource Leads the Way on Salesforce AppExchange with Service Expert Status

PolSource joins an elite handful of boutique, 5-star rated consulting partners to earn the Salesforce Partner Service Expert Navigator status on Salesforce AppExchange. Krakow, Poland – November 17, 2020 — PolSource S.A., known as the “global boutique” Salesforce Consulting Partner, is steadily climbing the ranks on Salesforce AppExchange. With the release of Q3 updates, the…
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Going Live with Field Service Lightning

Amit Rotstein – PolSource Solution Architect & FSL Lead walks through how to phase enterprise FSL roll-outs Field Service Lightning is an awesome, sophisticated tool, that impacts our customers and most departments of the organization, so we want to be vigilant when we go live, and we want to be able to quickly modify it…
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