Tag: Salesforce

configurable product

Exploring Salesforce CPQ Configurable Product

PolSource Pointers for Salesforce CPQ Have a product that requires configuration? Well with Salesforce CPQ, it’s easy! You’ll need to: Go to the Configuration section of the Product object For Configuration Type, select whether it should be: Allowed (means the user can configure it, but isn’t forced to) Required (means the user is forced to…
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renew product

Exploring Salesforce CPQ Renewal Product

PolSource Pointers for Salesforce CPQ Have a product that you’ve quoted, but want it to change when it gets renewed? For example renewing a free trial to a paid subscription? Well with Salesforce CPQ, it’s easy! You’ll need to: Go to the renewals section of the Product object (remember you’ll need CPQ installed and have…
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craftsmanship

What a Boutique Partner Can Offer: Craftsmanship

Written by Dave McCall, Service Cloud Director at PolSource A year or so ago I wanted a connected speaker for my living room that would pass my wife’s aesthetic test. Nothing I found was pretty enough. I did some research online and decided that I could probably figure it out. You see, I have some…
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subscription product image

Exploring Salesforce CPQ Subscription Product

PolSource Pointers for Salesforce CPQ Have a subscription product that you want to create and quote for in Salesforce? Well with Salesforce CPQ, it’s easy! You’ll need to: Set the subscription pricing. Is it a fixed price or is it a % of another product? Set the term. Remember – the final price of the…
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consumer goods cloud for social responsibility

Using Salesforce Consumer Goods Cloud for Social Responsibility

Written by Jon Parker, Consumer Goods Practice Lead at PolSource The level of social responsibility as a result of COVID requires all organizations to increase the amount of connected anywhere capability.  As we emerge into the new normal, we are realizing that all workers are mobile workers especially at consumer goods companies.   PolSource is leveraging…
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work.com blog

Get back to work with Work.com

Written by Fiona Steele and Rebecca Davis, Salesforce Consultants (EMEA) at PolSource The majority of us at PolSource in the US & UK are used to working remotely, but we do miss visiting our customers. We know, in turn, that our customers are starting to miss the office. Work from home has limitations – whether…
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CPQ pitfalls

Avoid the Pitfalls in CPQ Programs

Configure, Price, Quote (CPQ) investments are gaining momentum, with Gartner predicting a yearly growth rate of above 20% well into the 2020s. A well-executed CPQ implementation is seen as a key source of commercial advantage, particularly since a 2019 study by Capstone Insights found that two thirds of your competitors are likely stuck with multiple…
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Service Voice Quality

Salesforce Service Voice Will Unlock New Quality Control Capabilities

Written by Dave McCall, Service Cloud Director at PolSource My name is Dave McCall and I am the Service Cloud Practice Director here at PolSource. I’ve been working closely with businesses to apply technology to customer service for over 15 years and nothing thrills me more than when I see new technology available to solve customer service…
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voice-activated

Salesforce Service Voice Will Unlock New Voice-Activated Capabilities

Written by Dave McCall, Service Cloud Director at PolSource If you’ve read my previous posts, you’re aware of how enthusiastic I am about this product. So enthusiastic, it seems, that I didn’t introduce myself. My name is Dave McCall and I am the Service Cloud practice lead here at PolSource. I’ve spent the vast majority of my…
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real-time agent capabilities

Salesforce Service Voice Will Unlock New Real-Time Agent Capabilities

Written by Dave McCall, Service Cloud Director at PolSource As I said in my last post, contact centers have taken the phone channel for granted for some time. From a CRM standpoint, the phone and the CRM have stayed cordial but remained mostly separate. We generally connect them at the beginning of a call to pass…
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