Tag: Salesforce

salesforce products

What do you really need from your Salesforce products?

Written by Fiona Steele, Senior Business Analyst at EPAM PolSource Salesforce creates products. Customers buy user licenses. Salesforce hosts, updates and maintains their products. Customers get access to the product and new and improved iterations. This is the nutshell that explains why, if you can use the out of the box functions of Salesforce products,…
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field service

Talking Salesforce Field Service with Amit Rotstein

We recently sat down with Amit Rotstein, Solution Architect and AMER Field Service Practice Lead at EPAM PolSource, to learn about his storied background with Salesforce Field Service (SFS), and to gain insights into the current challenges and trends in the Field Service industry. Q: Hi Amit! Please tell us about your role as Field…
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multiple salesforce orgs

I Have Multiple Salesforce Orgs… Now What?

Written by Kristine Stowell, Senior Director Consulting at EPAM PolSource So far in 2021 there have been more than 6,500 reported acquisitions worldwide, which is 29% higher than the amount this time last year¹. Post acquisition is when the real fun begins – analyzing the people, processes, and technology of the acquired company in comparison…
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cloud 3.0

The Next Cloud Generation is here (Cloud 3.0)

Say hello to Cloud 3.0. Written by Andres Garcia, Consulting Services Director at EPAM PolSource Companies, at last you and I are seeing the current pandemic moving into the rearview mirror. Vaccination is increasing, businesses are re-opening and people are on the street. One thing is for certain, we have a new way to see…
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epam polsource for sfs

Why EPAM PolSource for SFS

Written by Adam Norder, Principal Solution Architect and Amit Rotstein, FSM Practice Lead at EPAM PolSource The EPAM PolSource Field Service experts are known throughout the Salesforce ecosystem for SFS excellence, and here’s why: Scheduling and Optimization Experts from ClickSoftware EPAM PolSource has team members who have worked with Salesforce Field Service since its inception…
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service retail utopia

Customer Service for Retail Utopia

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
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commerce retail utopia

Commerce to Achieve Retail Utopia

Written by Preston Adams, Sales & Commerce Practice Lead at PolSource As a retailer, do you feel constantly behind the ball trying to make predictions, attempting to keep up with customer needs and the ever changing retail environment? Imagine a world where we understand our customers habits, needs, wants and in a single unified platform.…
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loyalty management

Looking for Redemption – Salesforce Loyalty Management

Written by Anthony Harrison, Industries Practice Director at PolSource As markets mature, they all go through a series of steps. The first movers or disruptors have something new, something unique that differentiates them from an existing market. If they move quickly enough they can achieve a dominant share of that market that may take months…
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marketing to achieve retail utopia

Marketing to Achieve Retail Utopia

Written by Lauren Noonan, Senior Director, Global Marketing Cloud Practice Lead at PolSource Imagine a world where your consumers email inbox consisted of only emails that they were actually interested in? Or where you are able to identify the same consumer across marketing, commerce and service channels in real-time? Imagine being able to truly predict…
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acquisition of polsource

EPAM Expands Salesforce Capabilities with Acquisition of PolSource

Acquisition enables EPAM to build integrated consulting and engineering teams around a larger global footprint—transforming businesses, using Salesforce, for faster time-to-market. What’s the News? EPAM acquires PolSource, an expert Salesforce Consulting Partner with more than 350 experienced Salesforce specialists across the Americas and Europe. Why it’s Important? With increasing demand for Salesforce-driven digital transformation, customers…
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