Tag: retail utopia

service retail utopia

Customer Service for Retail Utopia

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
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commerce retail utopia

Commerce to Achieve Retail Utopia

Written by Preston Adams, Sales & Commerce Practice Lead at PolSource As a retailer, do you feel constantly behind the ball trying to make predictions, attempting to keep up with customer needs and the ever changing retail environment? Imagine a world where we understand our customers habits, needs, wants and in a single unified platform.…
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marketing to achieve retail utopia

Marketing to Achieve Retail Utopia

Written by Lauren Noonan, Senior Director, Global Marketing Cloud Practice Lead at PolSource Imagine a world where your consumers email inbox consisted of only emails that they were actually interested in? Or where you are able to identify the same consumer across marketing, commerce and service channels in real-time? Imagine being able to truly predict…
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