Tag: polsource

field service lemonade

About Field Service, COVID and Lemonade

Written by Amit Rotstein, Field Service Practice Director at PolSource COVID-19 is forcing us to adapt the way we do business. Companies will need to adapt the way they manage their field service operations. This will require a flexible and scalable field service application as well as a few changes to the way your business…
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emergency checklist

Customer Support Emergency Checklist

Written by Dave McCall, Service Cloud Director The COVID-19 pandemic has forced companies to rethink their customer service operations. Many operations had disaster plans in place, but were unprepared for the displacement of all agents from the contact center. Some organizations had plans to implement low-cost channels sometime in the future, but hadn’t prioritized those…
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take care

Take Care and Do What You Can

Written by Tonia Edwards, PolSource VP of Delivery, AMER   Tuesday morning, I woke up thinking about two things. First, a dear friend and colleague’s philosophy on life:  “Take care of your patch.” And second, an Arthur Ashe quote:  “Start where you are. Use what you have. Do what you can.”   Focusing on these…
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keep virtual workshop participants engaged

Nudity! Babies! Puppies! How to keep virtual workshop participants engaged

As a consultant in the Salesforce ecosystem for almost 15 years,  I have done multiple global implementations, which have often meant facilitating workshops and even training virtually.  I don’t mind admitting that my first few attempts were frankly disastrous but, as with all soft skills, we learn from experience.  So think of this blog as…
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flex solution

Flex solution bridges the gap to successful project delivery

The COVID-19 health crisis has affected every part of our daily lives, and business is no exception. Companies find themselves relying on remote means to conduct all aspects of their business – many for the first time. If you’re trying to conduct a Salesforce implementation, it can be an especially stressful transition, one that leaves…
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10 Keys to Success – Unlock the true value of the Salesforce Platform

Watch the 10 Keys to Success Video It’s an alarming fact that the majority of CRM implementations do not deliver the expected business benefits.  In a recent Forbes article it was reported that, whilst 70% of CEOs believe they have made the right technology investments, only 10% are properly realizing their true value. The problem…
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A Letter to Our Customers

Many customers are asking us what the impact of the current COVID-19 health crisis will have on our teams’ ability to deliver their critical projects on time, and what we can do to help them quickly adapt to new or rapidly revised business models and working practices.   We are also seeing a rise in customer demand…
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Deployments of SFDC and SFDX Unlocked Packages

Written by Stefan Abramiuk, Technical Architect at PolSource In January 2019, Salesforce released a functionality called Unlocked Packages. This is another functionality extending the possibilities of SFDX CLI (Command Line Interface), and its purpose is to facilitate the transfer of metadata between environments. Will it revolutionize the way applications are implemented in Salesforce environments? Let’s…
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Sheldon Simmons Salesforce Superstar

Sheldon Simmons: Salesforce & Veteran Trailblazer

Learn about the exciting Dreamforce 2019 experience of Sheldon Simmons – PolSource Consultant, Navy Veteran, and Salesforce Trailblazer.

What You Talking Bot, Salesforce?

Let’s face it, we live in an on-demand world. People not only desire immediate satisfaction – they expect it. So if you’re not set up to deliver on those expectations, you’re already behind in the game. While the human touch of customer service is still valuable, now more than ever, companies are turning to bots…
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