Tag: customer service

service retail utopia

Customer Service for Retail Utopia

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
Read more

align digital marketing and customer service

NOW is the Time to Align your Digital Marketing and Customer Service!

Written by Michael De La Vega, Sr. Director, CX Strategy and Service Transformation at PolSource The following is a true story.  The names have been changed to protect the innocent.  Actually, this happened to me, I’ve just always wanted to write that. For months, I have been trying to buy my favorite sanitizing spray.  It’s…
Read more