PolSource Personal Shopper Package

PolSource Personal Shopper Package

Get the in-store experience virtually.

How it Works

A suite of Salesforce technologies to replicate the assisted shopping experience online. Get customers shopping again and retail associates working again. Increase cart values and decrease abandoned carts.

schedule

SCHEDULE

Invite customers to shop now or self-schedule at a later time choosing from times your associates are available – setup in-store consultations too

engage

ENGAGE

Engage with customers digitally to remind them of appointments and handle scheduling changes without assistance

co-shop

CO-SHOP

Customer shops via instant video conference & co-browse with a retail associate who guides them all the way to checkout

retarget

RETARGET

Remarket back to customers with personalized suggestions for future purchases and invitations to co-shop again

See It In Action

The Logistics

TIMELINE
– Rapid deployment on your current Salesforce instance to get your retail associates back to helping customers within days

LEARN MORE

Behind the Scenes

To enable a dynamic and seamless personal shopper experience, PolSource will configure your existing Salesforce technologies, in addition to new ones, to drive the exact experience you wish to provide your customers.

SALESFORCE

Track contacts and appointments, maintain status, and report on results.

SALESFORCE DIGITAL ENGAGEMENT

Provide chat and text messaging with a chatbot or agent for customers to create, reschedule, or cancel appointments.

SALESFORCE MARKETING CLOUD

Reach out to customers to invite them to co-shop and remarket afterwards. Configured based on customer trial and response.

VIDEO CONFERENCE & CO-BROWSE

Allow associates and customers to meet face-to-face online to provide a co-shopping experience. Tools exist which require no download and can be used on either the desktop or mobile.

SALESFORCE SCHEDULER

Provide appointment windows and track which have been used or not used.

Ready to start shopping?