Einstein Prediction Builder. The Artificial Intelligence by Salesforce

Currently, on the IT projects market, it is hard to find a subject more sexy than Artificial Intelligence. The objective arguments considered, it is not surprising. AI (Artificial Intelligence) is the future that is happening right before our very eyes and will certainly induce major changes in many industries. Salesforce as a CRM market leader…
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Considerations for your Oracle to Salesforce Service Cloud Migration

PolSource has been at the forefront of migrating several Oracle Service Cloud customers to Salesforce Service Cloud. Utilizing our strong background with top retail, entertainment, consumer packaged goods, and manufacturing brands, we have helped several of these companies transform the way they serve their customers. We’ve guided these teams to develop processes and refined our…
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Our team at PolSource is proud to have sponsored Dreamforce 2018, the largest gathering of Salesforce customers, developers, and partners on the planet. This annual four-day event in San Francisco is a great opportunity to: Learn about the latest business and technical innovations on the Salesforce Customer Success Platform Network with peers Give-back to those…
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Polsource Announces Financial Investment and Partnership with CPGToolBox

Austin, TX (June 28, 2018) – PolSource, a global Salesforce partner with a vertical focus on Consumer Packaged Goods (CPG), Retail, Manufacturing, and Automotive, is pleased to announce a financial investment and collaborative partnership with CPGToolBox, a Trade Promotion Management (TPM) software solution provider and ISV partner of Salesforce. As a global TPM solution provider dedicated to…
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Going Live with Field Service Lightning

Amit Rotstein – PolSource Solution Architect & FSL Lead walks through how to phase enterprise FSL roll-outs Field Service Lightning is an awesome, sophisticated tool, that impacts our customers and most departments of the organization, so we want to be vigilant when we go live, and we want to be able to quickly modify it…
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4 Tips for Implementing Chat as a Support Channel

Today’s consumers have an expectation of channel choice in how they interact with companies, including phone, email, web, social, and my favorite, chat. If you’re looking into offering chat as an exciting new channel, there are a few things you need to consider before getting started: 1. How to Train Your Chat Agents One of…
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Start the Journey to a Customer Engagement Center

Interested in how to move from a Contact Center to a Customer Engagement Center? What is a Customer Engagement Center? Dennis Picht – VP of Delivery, Americas at PolSource, answers these two questions and more in his video presentation at Dreamforce! Watch here! https://play.vidyard.com/3Ee2NJ3VMxpe3bQ2KXCvnQ