Crisis Response App

crisis response logo

with COVID-19 Chatbot

PolSource deployed the Crisis Response App in reaction to the COVID-19 pandemic, and are now offering it to our customers and any company that wishes to use it at *NO CHARGE. Let’s stand together.

EMAIL FOR MORE INFO

Created specifically for the Salesforce platform, this intuitive and easy-to-use Crisis Response App provides a simple way for organizations to:

Connect to your workforce to identify the workers who need support
Share the most up-to-date information, company policies, and resources available to support them (both during & after crisis)
Provide instant responses, help you scale a response team, and provide a key communication channel
Generate and manage cases in Salesforce Service Cloud

The Chatbot

QUESTIONS & RESPONSE

A Chatbot will guide workers through a series of questions and provide instant responses, or they can enter their own questions to launch real-time chat with a member of your response team.

ONLINE FORM

Workers can also use the Crisis Response App online form to submit a concern/request.

COMMUNITY PAGE

Community pages can provide workers with accurate and credible crisis information and updated company policies.

The Salesforce Platform

MANAGE CASES

Manage cases in the Salesforce Service Console to escalate through stages, monitor status, and track activities.

GATHER & FILTER

Gather insights and filtered case data with reports to ultimately drive response planning and action.

CHAT INSTANTLY

Provide online instant chat and case routing for the response team with Omni-Channel.

DISPLAY IN REAL-TIME

Visually display important information through real-time dashboards.

Click here for additional advice and guidance from Salesforce.

*New or existing Salesforce licenses needed to take advantage of free offer.

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