A Letter to Our Customers

A Letter to Our Customers

Many customers are asking us what the impact of the current COVID-19 health crisis will have on our teams’ ability to deliver their critical projects on time, and what we can do to help them quickly adapt to new or rapidly revised business models and working practices.
 
We are also seeing a rise in customer demand for fast deployment of Salesforce applications to better communicate with their employees and customers. We are happy to share ideas on how key Salesforce Apps can be quickly deployed and adopted by your organizations around the world.
 
Built from the ground up as a global SAAS consulting firm, we designed our solution delivery model around rapid business change with “virtual teams”, to assemble the very best talent and to deliver any project, regardless of location. We have run successful projects for many of the worlds largest brands using this model for over a decade. 
 
The key things we are doing to drive our critical customer projects forward at this challenging time are:
 
1. Remote work to keep customer projects on-track
First, we would like to assure you that all of our world-wide teams are working hard to make sure every customer’s projects remain on track through these tough times, and finding ways to rapidly adjust to changes in our customer’s working models. We have had no disruption to our delivery capacity. If you find you are in need of additional resources to support your business, you can take advantage of our Flex team which leverages remote work and fractional staff requirements.
 
2. Sharing a proven remote working model
From our years of experience utilizing strong remote working models, we are happy to share our best practices and tools with customers who are empowering remote workers for the first time. For simple tips feel free to share this blog post with your teams. PolSource employees are all fully enabled for effective remote work from their initial on-boarding training process and to effectively embrace the remote work necessitated by the COVID-19 health and policy requirements.
 
3. Working smart, and reducing risks from travel
We are collaborating closely with our customers regarding all required project travel for all of our employees, and evaluate and adapt this policy daily. We have no confirmed cases of COVID-19 exposure to date, and want to make sure we do everything possible to maintain it as such for our employees and staff of our customers and partners.
 
If there is anything we can do to help you alter your working model with safety and speed, please contact us. We are happy to share and collaborate with you on the tools, processes and work methods we are using.
 
Please feel free to reach out to your regular contacts in PolSource or the following members of our leadership teams for any assistance or questions.
 
AMERICAS
Tonia Edwards – VP, Delivery
Trey Roldan – VP, Customer Solutions
Jon Flaherty – GM AMER & Co-COO
 
EMEA
Chris Grimshaw – VP, Delivery
Chris Horne – VP, Customer Solutions UK/Ireland
Terrence Hamilton – VP, Customer Solutions EMEA
Dave Falconer – GM EMEA & Co-COO
 
Regards,
 
Dave Falconer / Jon Flaherty
Co-COO PolSource