4 Tips for Implementing Chat as a Support Channel

Today’s consumers have an expectation of channel choice in how they interact with companies, including phone, email, web, social, and my favorite, chat. If you’re looking into offering chat as an exciting new channel, there are a few things you need to consider before getting started: 1. How to Train Your Chat Agents One of…
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Start the Journey to a Customer Engagement Center

Interested in how to move from a Contact Center to a Customer Engagement Center? What is a Customer Engagement Center? Dennis Picht – VP of Delivery, Americas at PolSource, answers these two questions and more in his video presentation at Dreamforce! Watch here! https://play.vidyard.com/3Ee2NJ3VMxpe3bQ2KXCvnQ