Written by Dave McCall, Service Cloud Director The COVID-19 pandemic has forced companies to rethink their customer service operations. Many operations had disaster plans in place, but were unprepared for the displacement of all agents from the contact center. Some organizations had plans to implement low-cost channels sometime in the future, but hadn’t prioritized those…
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Written by Tonia Edwards, PolSource VP of Delivery, AMER Tuesday morning, I woke up thinking about two things. First, a dear friend and colleague’s philosophy on life: “Take care of your patch.” And second, an Arthur Ashe quote: “Start where you are. Use what you have. Do what you can.” Focusing on these…
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As a consultant in the Salesforce ecosystem for almost 15 years, I have done multiple global implementations, which have often meant facilitating workshops and even training virtually. I don’t mind admitting that my first few attempts were frankly disastrous but, as with all soft skills, we learn from experience. So think of this blog as…
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The COVID-19 health crisis has affected every part of our daily lives, and business is no exception. Companies find themselves relying on remote means to conduct all aspects of their business – many for the first time. If you’re trying to conduct a Salesforce implementation, it can be an especially stressful transition, one that leaves…
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Watch the 10 Keys to Success Video It’s an alarming fact that the majority of CRM implementations do not deliver the expected business benefits. In a recent Forbes article it was reported that, whilst 70% of CEOs believe they have made the right technology investments, only 10% are properly realizing their true value. The problem…
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Many customers are asking us what the impact of the current COVID-19 health crisis will have on our teams’ ability to deliver their critical projects on time, and what we can do to help them quickly adapt to new or rapidly revised business models and working practices. We are also seeing a rise in customer demand…
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The impact of the Coronavirus has affected our everyday lives in many ways – including the way we conduct business. While this can be a challenge for many companies, PolSource has run a global organization with strong remote working models for years, and with that experience we’ve come to learn some best practices for working…
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Written by Stefan Abramiuk, Technical Architect at PolSource In January 2019, Salesforce released a functionality called Unlocked Packages. This is another functionality extending the possibilities of SFDX CLI (Command Line Interface), and its purpose is to facilitate the transfer of metadata between environments. Will it revolutionize the way applications are implemented in Salesforce environments? Let’s…
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Written by Marcin Sztandarski, Technical Architect at PolSource Graduates of engineering studies. A couple of days before writing this article I was asked by one of the managers I knew to take part in a survey of a certain university of technology. The survey actually boiled down to the question of what skills engineering graduates…
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Meet Jamie Nelson – woman veteran leader, non-profit advocate, and PolSource team member. This impressive lady was recently chosen to be part of the 70-person inaugural participants of the Women Veterans Leadership Program through The Mission Continues. This prestigious (all expenses paid) 5 month program is highly selective, focusing on women veterans who have strong…
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