Updates

work.com blog

Get back to work with Work.com

Written by Fiona Steele and Rebecca Davis, Salesforce Consultants (EMEA) at PolSource The majority of us at PolSource in the US & UK are used to working remotely, but we do miss visiting our customers. We know, in turn, that our customers are starting to miss the office. Work from home has limitations – whether…
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customer engagement new normal

Top 5 Methods to Navigate the “New Normal” of Customer Engagement

Written by Michael De La Vega, Sr. Director, CX Strategy and Service Transformation at PolSource The pandemic interrupted and changed the way we live, connect and work. Companies large and small rushed to rethink and activate business continuity and customer engagement plans.  As the pandemic takes hold, some companies are quickly realizing that their tactics…
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CPQ pitfalls

Avoid the Pitfalls in CPQ Programs

Configure, Price, Quote (CPQ) investments are gaining momentum, with Gartner predicting a yearly growth rate of above 20% well into the 2020s. A well-executed CPQ implementation is seen as a key source of commercial advantage, particularly since a 2019 study by Capstone Insights found that two thirds of your competitors are likely stuck with multiple…
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Service Voice Quality

Salesforce Service Voice Will Unlock New Quality Control Capabilities

Written by Dave McCall, Service Cloud Director at PolSource My name is Dave McCall and I am the Service Cloud Practice Director here at PolSource. I’ve been working closely with businesses to apply technology to customer service for over 15 years and nothing thrills me more than when I see new technology available to solve customer service…
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voice-activated

Salesforce Service Voice Will Unlock New Voice-Activated Capabilities

Written by Dave McCall, Service Cloud Director at PolSource If you’ve read my previous posts, you’re aware of how enthusiastic I am about this product. So enthusiastic, it seems, that I didn’t introduce myself. My name is Dave McCall and I am the Service Cloud practice lead here at PolSource. I’ve spent the vast majority of my…
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real-time agent capabilities

Salesforce Service Voice Will Unlock New Real-Time Agent Capabilities

Written by Dave McCall, Service Cloud Director at PolSource As I said in my last post, contact centers have taken the phone channel for granted for some time. From a CRM standpoint, the phone and the CRM have stayed cordial but remained mostly separate. We generally connect them at the beginning of a call to pass…
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CodeScan partner

PolSource Extends it’s DevOps “TrueNorth” Offerings with CodeScan

PolSource welcomes CodeScan as a partner, expanding our “TrueNorth” alliance with Copado to offer best practices and robust tools for Salesforce software development. PolSource, CodeScan and Copado will be hosting a webinar on DevOps July 15th 2020. Click here to register. Krakow, Poland and San Diego, California – June 22nd, 2020 — PolSource S.A., known…
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Service Voice

Salesforce Service Voice Is a Game-Changer

Written by Dave McCall, Service Cloud Director at PolSource Let’s face it. Contact center professionals like me have taken the phone channel for granted for years. Still, 75% of people believe calling is the most effective way to get a quick response, and 46% of customers prefer the phone for complicated issues. We can all agree,…
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polsource quarantine reading list

The PolSource Quarantine Reading List

During lock-down we all find a little extra time on our hands… So we asked the PolSource team: What’s on your quarantine reading list? Responses varied from career-growth reads, to pandemic response guides, to classic fan favorites. Check out the list below for literary recommendations from the PolSource team! Iain M Banks – “Matter”In a…
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field service lemonade

About Field Service, COVID and Lemonade

Written by Amit Rotstein, Field Service Practice Director at PolSource COVID-19 is forcing us to adapt the way we do business. Companies will need to adapt the way they manage their field service operations. This will require a flexible and scalable field service application as well as a few changes to the way your business…
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