Updates

CRM health check

Your CRM Needs a Health Check Too

Written by Greg Bohlen, VP Global Consulting & Change Enablement at PolSource As individuals, we’re regularly sold the virtues of periodic medical check-ups. The benefits are obvious: Highlighting changes in your physical and mental condition and helping you to understand potential causes (e.g. a more stressful work or home environment) Providing early warning systems to…
Read more

service retail utopia

Customer Service for Retail Utopia

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
Read more

commerce retail utopia

Commerce to Achieve Retail Utopia

Written by Preston Adams, Sales & Commerce Practice Lead at PolSource As a retailer, do you feel constantly behind the ball trying to make predictions, attempting to keep up with customer needs and the ever changing retail environment? Imagine a world where we understand our customers habits, needs, wants and in a single unified platform.…
Read more

loyalty management

Looking for Redemption – Salesforce Loyalty Management

Written by Anthony Harrison, Industries Practice Director at PolSource As markets mature, they all go through a series of steps. The first movers or disruptors have something new, something unique that differentiates them from an existing market. If they move quickly enough they can achieve a dominant share of that market that may take months…
Read more

marketing to achieve retail utopia

Marketing to Achieve Retail Utopia

Written by Lauren Noonan, Senior Director, Global Marketing Cloud Practice Lead at PolSource Imagine a world where your consumers email inbox consisted of only emails that they were actually interested in? Or where you are able to identify the same consumer across marketing, commerce and service channels in real-time? Imagine being able to truly predict…
Read more

acquisition of polsource

EPAM Expands Salesforce Capabilities with Acquisition of PolSource

Acquisition enables EPAM to build integrated consulting and engineering teams around a larger global footprint—transforming businesses, using Salesforce, for faster time-to-market. What’s the News? EPAM acquires PolSource, an expert Salesforce Consulting Partner with more than 350 experienced Salesforce specialists across the Americas and Europe. Why it’s Important? With increasing demand for Salesforce-driven digital transformation, customers…
Read more

Advanced Maintenance Recurrence banner

Advanced Maintenance Recurrence is a Field Service Game Changer

Written by Amit Rotstein, FSM Practice Lead (AMER) at PolSource I am a bit of a nerd, and I get excited about the new features in Salesforce releases. As you know, Salesforce provides a new release every 4 months, the latest being the Spring ‘21 that came out on March 9th. With each release I…
Read more

future of service banner

The Future of Service is More Human

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource It feels like just a few years ago much of the customer service industry was talking about a future of service ideal scenario that was fully automated. While that might have been interesting from a cost-control perspective, many of us rankled at the thought…
Read more

EPAM Announces Agreement to Acquire PolSource

NEWTOWN, PA., March. 1, 2021 – EPAM Systems, Inc. (NYSE: EPAM), a leading global provider of digital platform engineering and development services, today announced its agreement to acquire PolSource—a Salesforce Platinum Partner with more than 350 experienced Salesforce specialists—to scale EPAM’s growing Salesforce capabilities and expansion into new markets. The proposed acquisition is expected to…
Read more

einstein for service

How Einstein for Service Unlocks Service Value

Written by Dave McCall, Service Practice Senior Director at PolSource Einstein for Service unlocks a variety of improvements for service organizations. If you have a mature service organization, this functionality can be used to provide a whole new set of benefits. For years, Salesforce has been releasing a variety of Einstein options. With Einstein for…
Read more