Say hello to Cloud 3.0. Written by Andres Garcia, Consulting Services Director at EPAM PolSource Companies, at last you and I are seeing the current pandemic moving into the rearview mirror. Vaccination is increasing, businesses are re-opening and people are on the street. One thing is for certain, we have a new way to see…
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Written by Adam Norder, Principal Solution Architect and Amit Rotstein, FSM Practice Lead at EPAM PolSource The EPAM PolSource Field Service experts are known throughout the Salesforce ecosystem for SFS excellence, and here’s why: Scheduling and Optimization Experts from ClickSoftware EPAM PolSource has team members who have worked with Salesforce Field Service since its inception…
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Written by Greg Bohlen, VP Global Consulting & Change Enablement at PolSource As individuals, we’re regularly sold the virtues of periodic medical check-ups. The benefits are obvious: Highlighting changes in your physical and mental condition and helping you to understand potential causes (e.g. a more stressful work or home environment) Providing early warning systems to…
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Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
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Written by Preston Adams, Sales & Commerce Practice Lead at PolSource As a retailer, do you feel constantly behind the ball trying to make predictions, attempting to keep up with customer needs and the ever changing retail environment? Imagine a world where we understand our customers habits, needs, wants and in a single unified platform.…
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Written by Anthony Harrison, Industries Practice Director at PolSource As markets mature, they all go through a series of steps. The first movers or disruptors have something new, something unique that differentiates them from an existing market. If they move quickly enough they can achieve a dominant share of that market that may take months…
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Written by Lauren Noonan, Senior Director, Global Marketing Cloud Practice Lead at PolSource Imagine a world where your consumers email inbox consisted of only emails that they were actually interested in? Or where you are able to identify the same consumer across marketing, commerce and service channels in real-time? Imagine being able to truly predict…
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Acquisition enables EPAM to build integrated consulting and engineering teams around a larger global footprint—transforming businesses, using Salesforce, for faster time-to-market. What’s the News? EPAM acquires PolSource, an expert Salesforce Consulting Partner with more than 350 experienced Salesforce specialists across the Americas and Europe. Why it’s Important? With increasing demand for Salesforce-driven digital transformation, customers…
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Written by Amit Rotstein, FSM Practice Lead (AMER) at PolSource I am a bit of a nerd, and I get excited about the new features in Salesforce releases. As you know, Salesforce provides a new release every 4 months, the latest being the Spring ‘21 that came out on March 9th. With each release I…
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Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource It feels like just a few years ago much of the customer service industry was talking about a future of service ideal scenario that was fully automated. While that might have been interesting from a cost-control perspective, many of us rankled at the thought…
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