Updates

work from home

How to Survive Work from Home Life with Family

The pandemic has made the work from home scenario a reality for millions of people. While some folks are slowly returning to an office, many of us continue to (and will continue to) lead our careers from our personal residences. This can offer lots of advantages, such as saving money on gas or the need…
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org merge missteps

Org Merge Missteps – Start the Right Way

Written by Kristine Stowell, Senior Director Consulting at EPAM PolSource Since the year 2000 there have been more than 790’000 mergers and acquisitions announced¹ worldwide. There are two types of people involved in acquisitions: Those who are doing the acquiring, and those who are being acquired. Regardless of which side of the fence you are on,…
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data migration

Migrate Data to your Salesforce Org like a Pro

Post 1: Plan for Success Written by Charu Goyal, Tomasz Czekaj and Daniel Cwikowski from EPAM PolSource Charu GoyalDirector, Technical Architect Tomasz CzekajData Migration Specialist Daniel CwikowskiSenior Database Developer March 12, 2021 | 15 min read Migrating data into your Salesforce instance is a crucial step in retiring legacy systems, merging legacy Salesforce orgs or…
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field service

Talking Salesforce Field Service with Amit Rotstein

We recently sat down with Amit Rotstein, Solution Architect and AMER Field Service Practice Lead at EPAM PolSource, to learn about his storied background with Salesforce Field Service (SFS), and to gain insights into the current challenges and trends in the Field Service industry. Q: Hi Amit! Please tell us about your role as Field…
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multiple salesforce orgs

I Have Multiple Salesforce Orgs… Now What?

Written by Kristine Stowell, Senior Director Consulting at EPAM PolSource So far in 2021 there have been more than 6,500 reported acquisitions worldwide, which is 29% higher than the amount this time last year¹. Post acquisition is when the real fun begins – analyzing the people, processes, and technology of the acquired company in comparison…
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cloud 3.0

The Next Cloud Generation is here (Cloud 3.0)

Say hello to Cloud 3.0. Written by Andres Garcia, Consulting Services Director at EPAM PolSource Companies, at last you and I are seeing the current pandemic moving into the rearview mirror. Vaccination is increasing, businesses are re-opening and people are on the street. One thing is for certain, we have a new way to see…
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epam polsource for sfs

Why EPAM PolSource for SFS

Written by Adam Norder, Principal Solution Architect and Amit Rotstein, FSM Practice Lead at EPAM PolSource The EPAM PolSource Field Service experts are known throughout the Salesforce ecosystem for SFS excellence, and here’s why: Scheduling and Optimization Experts from ClickSoftware EPAM PolSource has team members who have worked with Salesforce Field Service since its inception…
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CRM health check

Your CRM Needs a Health Check Too

Written by Greg Bohlen, VP Global Consulting & Change Enablement at PolSource As individuals, we’re regularly sold the virtues of periodic medical check-ups. The benefits are obvious: Highlighting changes in your physical and mental condition and helping you to understand potential causes (e.g. a more stressful work or home environment) Providing early warning systems to…
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service retail utopia

Customer Service for Retail Utopia

Written by Dave McCall, Senior Director, Service Cloud Practice at PolSource Imagine a world where your customers interact with your brand like they do a loyal friend–they come for advice, they trust your intentions, and they come to you first. Imagine your customer service professionals having all the tools they need to not only help…
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commerce retail utopia

Commerce to Achieve Retail Utopia

Written by Preston Adams, Sales & Commerce Practice Lead at PolSource As a retailer, do you feel constantly behind the ball trying to make predictions, attempting to keep up with customer needs and the ever changing retail environment? Imagine a world where we understand our customers habits, needs, wants and in a single unified platform.…
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